Behavioral health crisis situations are serious but do not always require a trip to the emergency room. Alliance provides access to many crisis services that aim to meet the needs of people with mental health, substance use, and intellectual and developmental disabilities.

If you need crisis services:

  • Call your behavioral healthcare provider if you have one.
  • Call our Behavioral Health Crisis line 24 hours a day, 7 days a week at 877-223-4617. Alliance staff will evaluate your needs and help you find the right service and care.

Behavioral Health Urgent Care

Behavioral health urgent care centers are a community-based option to help people in crisis. Visitors to a behavioral health urgent care center have access to a team that includes psychiatrists, nurses, social workers, and other trained staff in a safe and respectful space. As well as screening, you will receive medical care, access to medications as needed, and referrals to providers and other resources for follow-up.

No appointment is needed. You can walk into one of the locations below for care.

The Hope Center for Youth and Families Crisis
(Youth 4 to 17 years of age)
400 West Ransom Street, Fuquay-Varina
Directions
24 hours a day, 7 days a week
Learn more about The Hope Center

Wake Behavioral Health Urgent Care Center
319 Chapanoke Road. Suite 120, Raleigh
Directions
Monday-Thursday: 8:00 a.m.-10:00 p.m.
Friday: 8:00 a.m.-8:00 p.m.
Saturday: 8:00 a.m.-5:00 p.m.
Sunday: 8:00 a.m.-5:00 p.m.

Mecklenburg Behavioral Health Urgent Care Center
Smith Family BHUC
616 Colonnade Drive, Charlotte
Directions
24 hours a day, 7 days a week

Durham Behavioral Health Urgent Care Center
2670 Durham-Chapel Hill Boulevard, Durham
Directions
Monday-Thursday: 8:00am-7:00pm
Friday: 8:00am-3:00pm
Saturday and Sunday: Closed

Crisis and Assessment Centers
At an Alliance Crisis and Assessment Center you will meet with doctors who will help assess your treatment needs when you are in a behavioral health crisis or intense emotional distress.

Some centers also provide community-based inpatient services and detox services, and other centers will add these services in the future. These services help people in an average of 5-7 days build the skills they need to work through crisis, begin recovery, and return to their community with continued treatment services. This also reduces the need for psychiatric hospitalization and emergency department evaluations.

If other services are needed, staff will work with you and Alliance to find the right treatment setting before you leave the center.

You should go to a Crisis and Assessment Center if you:

  • Feel you want to hurt yourself or others
  • Are hearing voices or are told you are talking to yourself
  • Are using drugs or alcohol and have someone to bring you safely to a Center
  • Are depressed or too sad to take care of yourself or others in your care

No appointment is needed. You can walk into one of the locations below or call (800) 510-9132 for more information.

The Hope Center for Youth and Families Crisis
(Youth 4 to 17 years of age)
400 West Ransom Street, Fuquay-Varina
Directions
(Inpatient services available)
24 hours a day, 7 days a week

WakeBrook Campus
107/111 Sunnybrook Road, Raleigh
Alliance Health and Wake County are pleased to share that new WakeBrook providers, RI International and WakeMed, are planning to restart services in Spring 2024. WakeMed will provide inpatient care and treatment in the 28-bed facility located at 111 Sunnybrook Road in Raleigh. The name of the facility will be WakeMed Mental Health & Well-Being Hospital – WakeBrook. RI International will offer crisis and assessment services at the 107 Sunnybrook Road location with plans to restart the remaining two services, alcohol and drug detoxification unit and facility-based crisis services, soon. Learn more about services coming to WakeBrook.

Durham Recovery Response Center
(Inpatient services available)
309 Crutchfield Street, Durham
Directions
24 hours a day, 7 days a week

Cumberland Recovery Response Center
1724 Roxie Avenue, Fayetteville
Directions
24 hours a day, 7 days a week

Behavioral health can be a life or death issue, utilizing resources can help you or a loved one stay safe and gain the tools needed to keep these behaviors in check.

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